Lock Insurance Testimonials
We're proud of what we do. In fact, we see a client relationship VERY differently than most agencies.
Our client relationships do not start at 9am and end at 6pm – they stay with us.
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Based on 143 reviews
16:23 23 Mar 21
Lilly is the best insurance agent you'll find. She found me the best rate. Thanks.
16:43 24 Nov 20
Lilliam ocasio was very friendly and very especific on all the explanations and also recommended me to bundle my car... insurance for time saving, great person and very aware of all of our doubts and give us the time to understand everythingread more
12:32 14 Oct 20
Amazing to work with. I have both personal and commercial insurance through them. Very helpful and knowledgeable. ... Easier to work with than the 1800 numbers where they run a script and you are just a number.read more
17:23 08 Oct 20
Horrible company they don’t care about the customer. After the first year they added on charges without sending a... policy in the mail. Then the third year they upped the price every single time. Trying to get people to pay who don’t watch with their payment should be. Do not do business with.read more
16:23 24 Sep 20
Lock insurance is a great insurance company if you're looking to get a lower rate check out lock insurance
12:36 20 Sep 20
I called to make changes to our auto insurance, asking to speak with our agent Tonna. The lady answering the phone kept... me on the phone nearly 5 minutes trying to find me on their system before telling me Tonna had retired the previous week. We'd heard from Tonna maybe two weeks prior about renewing the policies and she didn't mention anything about retiring then. At that point I felt like I was talking with a call center instead of a local office and told her to nevermind, that I'd take care of it myself online with Progressive directly. Maybe she was local and new but if it took that long to find me in the system I can't guess how long it would have taken to actually make the complicated changes I needed for our two policies. It only took a couple of minutes online with Progressive and in the end I switched to Geico for much better pricing on 4 cars with higher policy coverage than Progressive via Lock Insurance could offer on 3 cars.read more
17:50 27 Jul 20
6 days later and im still waiting for Elvira to respond to my email. Sent me a quote on adding to my policy, which I... agreed to but didn't send any bill, this was in JUNE - until I answered a survey about my dissatisfaction ...elvira sends me an email w a bill showing its 3 days late... but NEVER sent me an email or Bill in the mail.i responded asking with a thread of EVERY email she sent....no bill...I asked why? Im still waiting for that response. Absolutely NO professionalism, responsibility or response. Did she send it to my mortgage company who pays my homeowners insurance? I wouldnt know bc she hasn't responded!! BUT I finally received a bill on July 25th in the mail but no response to my email or July 21st. Retraining on how to communicate effectively to customers would be a great start!read more
00:23 02 Jun 20
Amanda has taken care of me for years, even after I left Lakeland. Professional, kind and courteous.
14:51 26 May 20
Amanda was amazing to deal with and was able to get a fraudulent sink hole claim taken care of. She was then able to... place me with a regular carrier. My insurance went down $ 1,500.00 a year. I have recommended several people to her and they have all been very happy and saved money.read more
21:58 10 Mar 20
Great insurance rates. Great customer service. Very professional and trustworthy. Check them out, for sure.
16:02 09 Mar 20
Lock insurance is the best in Lakeland. Amanda the agent was very helpful, polite and professional. My son recommended... her to me. And I experienced what he told me. I won’t hesitate to recommend Amanda to anyone. She is the BEST!!!read more