Lock Insurance Testimonials
We're proud of what we do. In fact, we see a client relationship VERY differently than most agencies.
Our client relationships do not start at 9am and end at 6pm – they stay with us.
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Based on 168 reviews
12:03 18 Oct 21
Lock Insurance and Amanda is very responsive to my needs and is easy to work with. I find the quality of their service... excellent and would recommend them to all my friends and family.read more
04:03 30 Sep 21
I was referred to Monica at Lock Insurance through my mortgage broker. We were unsure what to do because we lived out... of state at the time. Monica was able to provide me with a quote for homeowners insurance that was better than the cost I was paying in NJ.We were so satisfied with Monica and Lock Insurance, we are making arrangements now to obtain car insurance with her as well. Thanks again, Monica!read more
22:10 14 Sep 21
I had the most helpful answers to my insurance policy. They spent time with me going over the policy and actually got... my payments down lower so that was a big help and a great deal on my part. I couldn't ask for a better Insurance Company got to have through themread more
18:25 13 Sep 21
A year ago after receiving no response when asking if I could increase my other structures coverage, I began shopping... for new homeowner's insurance. I found out that a $0 payout claim was reflected on my homeowners history (2018)- a call I placed for information/advice, not to place a claim. I could not switch coverage due to a claim within 3 years history.Several weeks ago I applied for a loan for home renovations. The bank sent Lock a request for proof of Hazard Insurance that was not responded to for several weeks.Last week (Thursday) I emailed my agent to cancel the policy- no response. I called on Friday and spoke to a service rep who was supposed to relay the message to my agent- still no response.I had to go there in person today (Monday) to get the policy cancelled.Also, they do not educate their clients on homeowner's coverage. I was ignorant to how low my coverage was until I met with various other agencies to discuss a new policy. The extra $300/year for MUCH higher and comprehensive coverage is worth it for the peace of mind, and not dealing with poor service is a bonus.read more
21:16 27 Aug 21
Very timely support with quote and other paperwork necessary for home purchase..Very knowledgeable regarding the... available coverages.Good recommending the best value coverage.read more
17:04 10 Aug 21
Amanda from Lock insurance was a great help to me in choosing right insurance for my home. She is professional and very... quick in responding. She made entire process simple and easy.read more
01:27 21 Jul 21
Great customer service and great rates
15:49 22 Jun 21
Monica gave me the confidence I needed when I thought my loan would be cancelled for not having a homeowners insurance... that was affordable for my monthly payments. She came through and was able to get my entire family homeowners insurance and auto insurance lower than anyone we spoke to in the past. Highly recommend!!!read more
20:55 04 Jun 21
They are really timing in dealing with your requirements you made, with quality acting very professionally, good high ... value and commitments.read more
17:34 18 May 21
Amanda was great to work with. She was very professional and got me the coverage I need. I would definitely recommend... Lock Insurance.read more
17:22 13 Apr 21
Lupe at Lock Insurance was a great help to us with getting insurance on my husband’s sister house when she had passed... away. Lupe was right on the ball and got us a quote and got everything together in no time. Can’t say that for other things we have had to handle. Once we get this settled we are going to go with Lupe at Lock Insurance for our own house insurance.read more
16:23 23 Mar 21
Lilly is the best insurance agent you'll find. She found me the best rate. Thanks.
16:43 24 Nov 20
Lilliam ocasio was very friendly and very especific on all the explanations and also recommended me to bundle my car... insurance for time saving, great person and very aware of all of our doubts and give us the time to understand everythingread more
12:32 14 Oct 20
Amazing to work with. I have both personal and commercial insurance through them. Very helpful and knowledgeable. ... Easier to work with than the 1800 numbers where they run a script and you are just a number.read more
17:23 08 Oct 20
Horrible company they don’t care about the customer. After the first year they added on charges without sending a... policy in the mail. Then the third year they upped the price every single time. Trying to get people to pay who don’t watch with their payment should be. Do not do business with.read more
16:23 24 Sep 20
Lock insurance is a great insurance company if you're looking to get a lower rate check out lock insurance
12:36 20 Sep 20
I called to make changes to our auto insurance, asking to speak with our agent Tonna. The lady answering the phone kept... me on the phone nearly 5 minutes trying to find me on their system before telling me Tonna had retired the previous week. We'd heard from Tonna maybe two weeks prior about renewing the policies and she didn't mention anything about retiring then. At that point I felt like I was talking with a call center instead of a local office and told her to nevermind, that I'd take care of it myself online with Progressive directly. Maybe she was local and new but if it took that long to find me in the system I can't guess how long it would have taken to actually make the complicated changes I needed for our two policies. It only took a couple of minutes online with Progressive and in the end I switched to Geico for much better pricing on 4 cars with higher policy coverage than Progressive via Lock Insurance could offer on 3 cars.read more
17:50 27 Jul 20
6 days later and im still waiting for Elvira to respond to my email. Sent me a quote on adding to my policy, which I... agreed to but didn't send any bill, this was in JUNE - until I answered a survey about my dissatisfaction ...elvira sends me an email w a bill showing its 3 days late... but NEVER sent me an email or Bill in the mail.i responded asking with a thread of EVERY email she sent....no bill...I asked why? Im still waiting for that response. Absolutely NO professionalism, responsibility or response. Did she send it to my mortgage company who pays my homeowners insurance? I wouldnt know bc she hasn't responded!! BUT I finally received a bill on July 25th in the mail but no response to my email or July 21st. Retraining on how to communicate effectively to customers would be a great start!read more
00:23 02 Jun 20
Amanda has taken care of me for years, even after I left Lakeland. Professional, kind and courteous.
14:51 26 May 20
Amanda was amazing to deal with and was able to get a fraudulent sink hole claim taken care of. She was then able to... place me with a regular carrier. My insurance went down $ 1,500.00 a year. I have recommended several people to her and they have all been very happy and saved money.read more
21:58 10 Mar 20
Great insurance rates. Great customer service. Very professional and trustworthy. Check them out, for sure.
16:02 09 Mar 20
Lock insurance is the best in Lakeland. Amanda the agent was very helpful, polite and professional. My son recommended... her to me. And I experienced what he told me. I won’t hesitate to recommend Amanda to anyone. She is the BEST!!!read more